Terms and Conditions

1. Introduction

Welcome to AllWay Cargo. These Terms and Conditions govern your use of our courier and logistics services. By accessing our website and using our services, you agree to comply with and be bound by the terms outlined below. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Overview

AllWay Cargo provides domestic and international courier, delivery, and logistics services. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Responsibilities

By using our services, you agree to:

Provide accurate and complete shipping information
Ensure that all items comply with shipping regulations
Properly package items to prevent damage during transit
Pay all applicable fees and charges in a timely manner

You are solely responsible for any delays or losses caused by incorrect information or improper packaging.

4. Prohibited Items

Customers are strictly prohibited from shipping illegal, hazardous, or restricted items, including but not limited to:

Explosives, flammable materials, and chemicals
Illegal drugs or substances
Weapons and firearms (unless legally permitted and declared)
Perishable or fragile items without proper packaging

AllWay Cargo reserves the right to refuse or cancel shipments that violate these restrictions.

5. Shipping and Delivery

Delivery times provided are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or operational issues. While we strive to meet all delivery timelines, AllWay Cargo does not guarantee delivery dates.

6. Tracking and Notifications

We provide shipment tracking services for customer convenience. However, tracking updates may occasionally be delayed due to system or network issues. AllWay Cargo is not liable for temporary inaccuracies in tracking information.

7. Fees and Payments

All shipping charges must be paid in full before dispatch unless otherwise agreed. Additional fees may apply for customs duties, taxes, or special handling requirements. Customers are responsible for any such additional costs.

8. Liability and Compensation

AllWay Cargo takes utmost care in handling shipments. However:

We are not liable for delays caused by external factors beyond our control
Compensation for lost or damaged goods is limited to the declared value of the shipment
Claims must be reported within a specified period after delivery or expected delivery date

Supporting documentation may be required for all claims.

9. Insurance

Optional shipment insurance may be available upon request. Customers are advised to insure valuable items, as standard liability coverage may be limited.

10. Cancellation and Refunds

Orders may be canceled before dispatch. Refunds, if applicable, will be processed based on the nature and stage of the shipment. Once a shipment is in transit, cancellation may not be possible.

11. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected is used solely for processing shipments and improving our services. Please refer to our Privacy Policy for more details.

12. Limitation of Liability

AllWay Cargo shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, business interruption, or data loss.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services after changes indicates acceptance of the updated terms.

14. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with applicable laws and regulations of the operating jurisdiction.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

AllWay Cargo
Email: support@allwaycargo.com